Help

Frequently Asked Questions (FAQs)

How do I check in for my CE Activity?

  • You can text the Activity Code to 269-743-4779 the day of the activity. You do not need a “smart phone” to text. Even a flip phone should have texting! Texting rates apply
  • You can use our mobile app: CloudCME ® downloadable on Apple or Android devices. Within the app, you can access the Check-in Menu.
  • Our organization code is wmed
  • You can also log in to the portal, click on MyCE then “Claim Credit” Please note, this will not generate an evaluation. You will get your certificate and get credit on your transcript

 I didn’t know how to claim the credit the day of the session. What can I do?

  • If it’s been within 30 days, we can grant a one-time exception to the time-frame rule of 12 hours after the session. Please email the CE Office at ce@med.wmich.edu with your full name, email address, the reason for missing the window and the activity code for the session.

 I can’t claim credit the day of the activity.

  • Be sure that the cell phone number you are texting from is connected to your account. You can do that via text, or logging in to the portal: https://wmed.cloud-cme.com/aph.aspx and clicking MyCE then Profile
  • Please let us know the activity code for the session you are trying to get credit for if you continue to have issues and email us at ce@med.wmich.edu

 I checked in, now what?

  • You need to complete your evaluation, which can be found under MyCE then “Evaluations and Certificates”

 I tried to check-in but got a weird text message back.

  • If you do not have your phone number in your profile, you will have to text back to that number with the email address on file. This will connect your phone number to your account and you will not have to do that again
  • If you do not have an account with us, or are using an email address that is not in our system, it will let you know you do not have an account. Verify you are using the correct email address you’ve logged in before. If you do not have an account, please select “Sign In” and click the appropriate option.

 I’m a WMed employee. How do I log in?

  • Please use the “Sign in with your WMed username and password
  • Even if you’ve not signed in to the portal before, this will automatically sync with WMed’s system

 It’s been longer than 30 days and I need my credit.

  • Unfortunately, if it’s been more than 30 days we cannot grant credit

 I logged in, but not all my credit is there!

  • It may be that you have a duplicate account. Meaning, there are two email addresses you’ve used to claim credit. If that may be the case, please email the CE Office at ce@med.wmich.edu with both potential email addresses and your contact information
  • If you do not have a duplicate account and are missing credits, please go through your transcript completely. Your credit may be towards the bottom

I forgot my password.  I tried following the instructions, but I still haven't received an email to reset it!

  • Please check your junk or clutter boxes.  The email may have been directed there instead of into your regular inbox.
  • If you still don't see it, please email the CE Office at ce@med.wmich.edu.  There are some servers, including Ascension Borgess, that block our automated password reset emails.  A CE staff member will get back to you with a temporary password.


 

Other Helpful Instructions

Accessing your Evaluations.pdf

Claim Credit on Website.pdf

CloudCME Mobile App.pdf

Create an Account.pdf

Setting Up a Profile.pdf

SMS Texting detailed instructions.pdf

Transcripts.pdf