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Learner Profile Update Instruction
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Frequently Asked Questions (FAQ)

I can't claim credit for the activity

• Make sure you have created an account. If you have not done so, please create one (see the Creating An Account tutorial for instructions).

• Be sure that the mobile phone number you are texting from is listed on your account. You can check via text, or by signing in to the CE Portal and clicking on My CE, then Profile.

• If you haven’t already done so, please text the activity code you were given the day of the session to 269-743-4779. You have 12 hours immediately following the activity to submit activity codes.

• If you do not have a mobile phone, you can claim credit by signing in to the CE Portal and clicking My CE, then Claim Credit, or by using the CloudCME mobile app (see the Claiming CE Credits tutorial for more details).

• If you continue to have issues, please email the activity code from the session you attended to [email protected] so we can assist you further.

I submitted the activity code, now what?

• You'll need to complete the evaluation within 30 days of the activity date to receive your certificate. Evaluations can be found by signing in to the CE Portal and clicking My CE, then Evaluations & Certificates. After 30 days, both the evaluation and any certificates you have received will be removed (credits will still appear on your transcript).

• If you used the Claim Credit option on the CE Portal (found under My CE), you will not need to complete the evaluation.

• If you texted in the code correctly and the evaluation does not appear within 30 days after the activity, please email the activity code to [email protected] so we can assist you.

I missed the time window to submit the code or complete the evaluation

• If this is the first time you have had issues claiming credit, please email the activity code to [email protected] and we can manually enter the credit for you.

• Unfortunately, if it has been more than 30 days since the activity, we are unable to award credit.

I'm having trouble signing in. Should I create another account?

• NO. Creating an additional account will cause your credits to be recorded on more than one account. Once you have created one for the first time, you do not need to create one again and should email us at [email protected]if you are having difficulty accessing your account.

• If your sign in name is a non-WMed email address (i.e. [email protected] – typical for most users), be sure to select Sign In With Your Email and Password from the Select Login Provider prompt that pops up after clicking Sign In.

• If you are a WMed student or employee and your sign in name is a WMed email address (i.e. [email protected]), select Sign In With Your WMed ID from the Select Login Provider prompt after clicking Sign In.

• You do not need to create a new account if your email address has been deactivated or is no longer in use. There is no connection between the accounts, so you can continue to use your old email address as your sign in name.

I forgot my password. I tried following the instructions to reset it, but I still haven't received the reset email.

• Be sure to check your junk/spam email. The reset email may have ended up there instead of going directly to your inbox.

• Some servers block our automated messages, so you may not receive the reset email. If you still haven’t received it, please email us at [email protected] and we will create a temporary password for you.

I signed in, but some or all of my credits are missing

• You may not have completed the claim process within the allotted time window. Please refer to the Claiming CE Credits tutorial to make sure the process is completed within 30 days of the activity.

• You may have created a duplicate account. This means that credits you’ve claimed may appear on an account you’re not checking. If you think this is the case, please email us at [email protected]with your name and possible email addresses. We can merge these accounts into one.

• Please review your transcript completely, as your credits may appear on a separate page. Also, be sure that the date range you specified is accurate.

I am getting a security error upon registering for an activity and I'm using Safari on iPhones/Macs

• Please go here for more information and instructions: https://cloud-cme.com/cross-site-tracking